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Parts & Service

More Than Equipment. It's a Partnership.

From FAT to on-site validation and support, BMT USA is with you every step of the way.

Equipment Service: [email protected]
Parts Department: [email protected]

Excellence In Customer Care

We recognize the critical role our equipment plays in supporting your research and production operations.

We are dedicated to delivering not only the highest quality equipment, but also exceptional customer service, technical support, and parts procurement. Our U.S.-based field service technicians are factory-trained and experienced in both cGMP and laboratory environments, ensuring every service activity, from installation and commissioning to preventive maintenance, validation, and operator training, is performed with precision and strict adherence to regulatory standards.

Parts Procurement

Easily sourced, industry-standard components available for same-day or overnight shipment to minimize downtime.

Preventative Maintenance

Coordinated service visits based on usage and performance to ensure reliability, efficiency, and long-term value.

Emergency Response & Troubleshoothing

U.S.-based technicians provide rapid on-site service and expert diagnostics to quickly resolve equipment issues.

Installation & Technical Support

Guidance from installation through startup to ensure smooth operation, proper configuration, and compliance.

Install Supervision & Commissioning Services

Supervised Startup for Confident Operation

Our field service technicians will ensure your equipment is installed correctly and perform start-up and commissioning services to verify all components and features are functioning properly. The commissioning phase begins once the unit is installed and utilities are connected.
1. Reconnect
Reconnect all electrical and control wiring; inspect connections and verify proper supply voltage.
2. Inspect
Inspect plumbing to confirm correct pressure, supply line size, and drain location.
3. Test
Run test cycles to confirm proper operation and adjust settings as needed.
4. Training
Provide operator and maintenance training on system use and basic troubleshooting.
5. Report
Issue a comprehensive startup and training report upon completion.

Validation

Expert Protocol Execution and Verification

BMT USA technicians execute IQ and OQ protocols, either BMT USA–supplied or client-provided, to verify correct installation and proper system operation.
IQ PROTOCOLS
Confirm that the equipment matches specifications, documentation, and utility requirements.
OQ PROTOCOLS
Verify all functions, controls, and alarms perform as intended, ensuring the system operates reliably and according to design.

Preventative Maintenance

Reliable Performance Starts with Regular Care

BMT USA Preventative Maintenance Plans keep your equipment running reliably and reduce costly downtime. Each visit includes a full inspection, replacement of wear components, cleaning of steam traps and strainers, lubrication of moving parts, and a detailed service report with recommendations. Plans can be tailored to your facility’s usage and production schedule for optimal performance.

Get In Touch

Our team is happy to answer your questions. Fill out the form below and we’ll be in contact with you as soon as possible.